Shipping policy

Shipping Policy

Last updated: November 11, 2026

Canadian shipping

This policy applies to orders shipped within Canada. Standard Shipping is free.

Processing and transit times

Orders are normally processed within 1–2 business days. After shipment, Standard Shipping normally takes 4–6 business days. Weekends and Canadian statutory holidays are not business days. These are estimates, not guaranteed delivery dates.

Tracking

When tracking is available, it is sent to the email address used for the order after the parcel leaves our facility. Tracking activity can take time to appear after the label is created.

Address changes

Review your delivery address before checkout. If an address is incorrect, contact us as soon as possible. We cannot guarantee an address change after an order has shipped.

Delays, loss, damage, and delivery issues

Carrier congestion, severe weather, remote-area service, and other events outside our control may delay delivery. If tracking has not updated for an unusual period, the parcel appears lost, the package arrives damaged, or tracking shows delivery to the wrong location, contact us with your order number and supporting photos when relevant. We will review the shipment and work with the carrier on the available next steps.