FAQ

Frequently Asked Questions

Where do you ship?

This store's shipping policy covers orders shipped within Canada. Standard Shipping is free.

How long does shipping take?

Orders are normally processed in 1–2 business days. After shipment, Standard Shipping normally takes 4–6 business days. Weekends and Canadian statutory holidays are excluded, and delivery dates are estimates.

How do I track my order?

When tracking is available, it is sent to the order email after the parcel ships. Tracking may take time to update after the label is created.

Can I change or cancel an order?

Contact us as soon as possible before shipment. We will try to help, but changes or cancellations cannot be guaranteed after processing begins.

What is the return window?

You may request an eligible return within 30 days after delivery. The item must be unused, in its original condition, and in the original packaging. Provide the order number or other proof of purchase.

Who pays return shipping?

For an eligible authorized return, TuxMat covers the return shipping cost and provides return instructions or a prepaid label.

When will I receive a refund?

After an eligible return is received and approved, the refund is issued to the original payment method within 10 business days. Your bank or payment provider may need additional posting time.