Refund policy

Refund Policy

Last updated: November 11, 2026

We want your TuxMat order to arrive in the condition and configuration you expected. This policy applies to purchases made through this Canadian online store.

30-day return window

You may request a return within 30 days after the product is delivered. To be eligible, the item must be unused, in its original condition, and returned with its original packaging. Please provide your order number or other proof of purchase.

Starting a return

Contact us before sending an item back. If the return is eligible, TuxMat will cover the return shipping cost and provide return instructions or a prepaid label. Items sent without authorization may not be accepted.

Damaged, incomplete, or incorrect items

Inspect your order when it arrives. If an item is damaged, missing a component, or different from what you ordered, contact us promptly with the order number and clear photos so we can review the issue and arrange an appropriate resolution.

Refunds

After the return is received and inspected, we will notify you of the result. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the credit.

Order changes and cancellations

If you need to change or cancel an order, contact us as soon as possible before shipment. We will try to help, but a change or cancellation cannot be guaranteed once processing has begun.